Terms and Conditions
Make an order
All orders will be processed within 48-72 hours of order confirmation.
Angel Giraldez S.L. offers two payment methods, Paypal and Credit Card.
Credit Cards: VISA and MASTER CARD
If you pay with VISA or Master Card, your card will be charged when the order is placed. If the POS notify that the customer card has been refused, the order will be automatically cancelled and the customer will be informed of the cancellation online. For payments made with cards issued outside of Spain, the issuing bank must be a member of the Secure Electronic Commerce Security Protocol (SET).
Payments with cards that do not comply with this requirement will not be accepted.
Right of Withdrawal
BOX ART products are entirely handmade and personalised, so you cannot cancel them once they have been sent.
You can exercise the right of withdrawal with the other shop products. Just send an email to email@example.com and they will take care of it as easily and quickly as possible.
If, for any reason, you are not satisfied with your purchase, you can return it and we will refund your money or exchange your purchase for any other product. We will not raise any objection or ask you to fill in any form. All we ask is that the product is still in its original packaging, is part of the current range and that you keep the purchase invoice, and we will be happy to help.
Simply email our team at firstname.lastname@example.org and they will make it as quick and easy as possible to sort it out for you.
Cancel an order
If your order has not yet been dispatched, please contact us as soon as possible, giving us the reference number, and we will try to cancel it. If this is possible, you will receive a full refund within 3 working days of informing us of your decision.
If your order has already been shipped, we will provide you with a return address and a full refund will be processed within 3 working days of receiving your order in resalable condition.
Customs and duties
Angel Giraldez S.L. is not responsible for the customs costs and duties of each country. All these cost will be responsibility of the customer.
If you have any questions, contact us at email@example.com