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Make an order

All orders will be processed within 48-72 hours of order confirmation.

Payment

Angel Giraldez S.L. offers two payment methods, Paypal and Credit Card.

Credit Cards: VISA and MASTER CARD

If you pay with VISA or Master Card, your card will be charged when the order is placed. If the POS notify that the customer card has been refused, the order will be automatically cancelled and the customer will be informed of the cancellation online. For payments made with cards issued outside of Spain, the issuing bank must be a member of the Secure Electronic Commerce Security Protocol (SET).

Payments with cards that do not comply with this requirement will not be accepted.

Right of Withdrawal

BOX ART products are entirely handmade and personalised, so you cannot cancel them once they have been sent.

You can exercise the right of withdrawal with the other shop products. Just send an email to info@angelgiraldez.com and they will take care of it as easily and quickly as possible.

Returns

If you change your mind about a product you bought, you can return it and you will receive a refund via the same payment method you used, or we exchange it for another, whatever you prefer. We will request you nothing, neither filling a form. We will only ask you:

– Figures: They must be returned in the original conditions, not modified, painted or assembled, including the original box, protections and packaging. In the event that we consider the figure has been maliciously modified, manipulated, copied or used in violation of the intellectual property rights, we would not perform the refund, and we can consider taking legal actions.

– Books: If you requested a signed book, we cannot proceed with a refund, as it is a customized product. In case you change your mind and want a refund of your books, and they are not signed, they must be returned in the original conditions, it must be unopened and the packaging is intact. If in doubt about the content, contact us or watch the video available on the description of the product, it should help. In the event that we consider the book has been maliciously modified, manipulated, copied or used in violation of the intellectual property rights, we would not perform the refund, and we can consider taking legal actions.

– BoxArt: We do not accept returns of this kind of product.

You must have the original receipt, and goods must be part of the current product range. For a refund, the products must be returned in perfect conditions. Please, to avoid possible breakage, secure items properly, it is best to use a rigid cardboard box and a good amount of cushioning material.

The shipping costs of the return will be borne by the buyer. Defective books of figures will be replaced without any additional cost.
Our return policy is to accept the return of goods if you contact us within 14 days of purchase. Refunds will be made within 14 calendar days after having received the product, and after having been confirmed to be in good conditions, as exposed before.

We will be always pleased to help you at the following address email: info@angelgiraldez.com , and we will be in charge of helping you to solve any issue in a simple way.

Cancel an order

If your order has not yet been dispatched, please contact us as soon as possible, giving us the reference number, and we will try to cancel it. If this is possible, you will receive a full refund within 3 working days of informing us of your decision.

If your order has already been shipped, we will provide you with a return address and a full refund will be processed within 3 working days of receiving your order in resalable condition.

Customs and duties

Angel Giraldez S.L. is not responsible for the customs costs and duties of each country. All these cost will be responsibility of the customer.

If you have any questions, contact us at info@angelgiraldez.com